University of Phoenix understands that completing a degree program is only one of many responsibilities its students must manage at the same time. To help its student body balance the demands on their time and live a balanced life, the University offers extensive student support services. Enrolled students and individuals who have applied for admittance to University of Phoenix can find multiple resources to support their educational journey available up to 20 hours a day.
Enrollment Representatives and Academic Counselors Available to Meet Student Needs
The first step in becoming a student at University of Phoenix is to enroll. However, prospective students need to choose a career focus and degree program before they can do that. This is a huge decision, and the University offers some key resources to help students feel confident they are on the right path. Two of these are the Program Finder and the Career Interest Assessment.
The Program Finder asks applicants to answer a few questions about their career interests and desired credentials before recommending specific programs. The Career Interest Assessment is more in-depth, requiring people to reflect on several questions to help narrow their areas of interest.
Future students applying to University of Phoenix can also speak directly with an enrollment representative. This team can answer questions to clarify the enrollment process. They are available by phone 13 hours a day from Monday to Thursday, 11 hours a day on Friday and Saturday, and four hours per day on Sunday. Enrollment representatives can also speak to future students via chat seven days a week from 6:00 a.m. to midnight MST.
Academic Resources for Enrolled Students
University of Phoenix offers online student resources 24 hours a day, seven days a week to maximize the flexibility of its degree programs. These resources are available via the Student Toolbox and include links to the following:
- Career Services
- Class expectations
- Recognized student organizations
- Enrollment onboarding checklist
- Financial aid and budgeting resources
- Life Resource Center
- Math help
- Mentorship connections
- Productivity tools
- Student portal
- University library
- Alumni Association
- Writing help
Individual hubs within the Student Toolbox prominently display phone and chat options if students feel they need additional assistance from University staff.
Career Services for Life Available to Past and Present University of Phoenix Students
Each student attending or graduating from the University of Phoenix has access to free and confidential career services for as long as they need them. This benefit helps to offset the cost of outside career counseling that can run as high as $200 per hour. Career counselors assist students with basic job-seeking skills such as writing a resume and preparing for interviews. They are also available to provide one-on-one coaching. The Career Center publishes blog posts and other resources relevant to students and alumni on a regular basis.
Life Resources
Students have lives outside of school, and sometimes the pressure they feel as employees, parents and partners can take a toll on their academic work. Students can access life resources through the University such as life coaching, online counseling services, time management and stress management. Another source of help is the University of Phoenix Blog where posts covering topics related to higher education and the workplace can be found. Some of the most recent blog post titles include:
- Screen Fatigue? How to Fall Back in Love with Virtual Meetings
- Five Alternative Ways to Earn College Credits
- What is a Scrum Master?
Podcasts are another popular student resource. The topics typically vary between career planning, family balance, money matters, online learning and time management. Podcasts can be ideal for students who want more in-depth information about a topic than they can find on a blog.
The Career Explorer resource gives students and alumni a chance to research the local job market and learn about educational requirements for careers they are considering. This is available separately or in partnership with the Career Interest Assessment, which asks 60 questions and takes just five minutes to complete.
Technical Support Is Available 20 Hours a Day
Students who run into difficulty accessing their online classroom or other resources can reach a member of the University of Phoenix technical support team anytime between 5:00 a.m. and 1:00 a.m., seven days a week (Mountain Standard Time). They are free to turn in assignments 24 hours a day as long as the instructor receives their work before the designated deadline.
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